European Account Manager

– Remote Work (home office), -
Employment Type Full-Time
Compensation €40,000 or $42,000 USD or $50,000 CAD Annual Salary

Application Deadline: March 1, 2018

Company Background

Panda Game Manufacturing is a world renowned tabletop game manufacturer. With a focus on industry-leading component quality and service, we have produced thousands of tabletop game titles for clients around the world.

Our clients range from award winning publishers to independent game designers. 

From simple card games to elaborate board games, Panda turns concepts into reality. Making high quality games is our passion!

Panda headquarters is located in Vancouver, Canada and our manufacturing base is located in Shenzhen, China. We also have team members working remotely from their home offices in the USA, Canada, and Germany.

 

Job Description

Panda is currently seeking a full-time Account Manager to work with tabletop game publishers, with a focus on European clients. The Account Manager position encompasses the following areas of responsibility:

1. Business Development

  • Building relationships with new and existing clients (independent game designers and publishers)
  • Handling inbound sales leads and providing excellent customer
  • Consulting with clients on component/production options and preparing quotations
  • Developing outboard sales strategies with the management team
  • Occasionally traveling to conventions such as Essen Spiel or the Nuremberg Toy Fair, or to visit clientele in their respective countries

2. Project Management

  • Guiding clients through the Panda production process (design verification, pre-production, mass production, shipping, and follow up)
  • Working with our overseas team and network of suppliers to ensure that games are produced at the highest quality and on schedule
  • Keeping track of multiple projects and schedules
  • Managing customer expectations and sending regular status updates
  • Proactively identifying potential roadblocks in production so that solutions can be implemented in advance
  • Using customer feedback to improve and streamline production processes

3. General Initiatives

  • Taking a leadership role in launching various new company initiatives
  • Actively monitoring industry trends to support Panda’s strategic decision making for continued growth
  • Collaborating on on marketing and sales strategies  

 

Attributes and Experience

Our team consists of a fun and dynamic group of gaming enthusiasts who care about delivering a great experience and product to customers. We are looking for a team player that shares our company vision to create beautiful games and make a positive impact in this fun and exciting industry!

Fluency in French and English is mandatory for this position.

As we are a fast growing company with changing needs, our ideal candidate has a track record of success while working independently, has good industry knowledge, is extremely responsive, and is adaptable with a forward thinking mindset. A university/college degree or equivalent work experience is strongly preferred. This is primarily a work-from-home role with some travel required. A quiet and professional home office environment is mandatory.

In addition, an ideal candidate will have many of the following attributes: 

  • Deep and sincere passion for the tabletop games industry
  • Excellent communication and follow up skills (especially by email and skype)
  • Highly organized and detail oriented
  • Ability to manage high email and customer volume
  • Natural relationship builder with high social intelligence
  • Self-motivated, organized, and resourceful
  • Technologically savvy
  • Energetic team player, flexible with work hours
  • Well traveled with a wide breadth of knowledge
  • Remote work experience
  • International business or tabletop games industry work experience

 

Benefits of Working at Panda

  • Fun and dynamic industry: If you are a tabletop gamer, you will definitely appreciate the excitement, friendliness and innovation of our industry
  • Remote Work: Flexible working hours and the ability to work from virtually anywhere!
  • Open and Flat Management Structure: As much as we are a fast-growing and dynamic company, Panda is also a family business with a very welcoming and supportive culture
  • Training Camp in Vancouver, Canada to kick off your journey with Panda!
  • Games Allowance: We provide an allowance for game purchases! This can be used for ANY tabletop game - not just games made by Panda! 
  • Productivity Allowance: We provide a budget for new computer or mobile device purchases, home office upgrades, or even co-working space memberships
  • Health Coverage Benefits for US and Canadian Employees
  • Flexible Vacation Benefits: 10 to 12 Flex Days off (or 20 to 24 part time days off) per year + 5 days off for Chinese New Year + 5 single days off (1 each quarter & Dec 26) + National statutory holidays honored

 

Position Details

Job Location: Work remotely (from home office), with occasional business travel

Start date: Training camp in Vancouver, Canada to start in May 2018

 

Application Procedure

Please submit your Cover Letter and Resume through our online application system.  Please also provide the URL for your Video Submission (instructions below) and answer the questions in the online application.

Video Submission Instructions

As Panda operates with a remote team, we utilize communication tools such as Skype, Google Hangouts, and Slack on a daily basis to keep in touch with colleagues and clients. In the spirit of this, we ask that you submit a 3 minute video of yourself in your remote work space addressing the following 4 points:

  1. Tell us about yourself and why you want to work at Panda
  2. What makes you a great fit for the role?
  3. Tell us about the tools you would utilize and routines you would establish to make yourself effective in a remote work setting
  4. What do you see as the benefits and challenges to remote work?

Please upload your video to vimeo.com, password-protect the video using “pandagm” as the password, and provide the video URL in the last question of our questionnaire. 

We have a comprehensive recruiting process that involves four rounds. We believe in long-term partnerships, and our recruiting process is designed with the intention of ensuring a good fit both ways - so that we can determine if you would be a good fit for the role, and also to give you ample opportunity to learn about Panda, our team, and our culture to ensure that the role is a good fit for you.

We look forward to reviewing your application!

For more information on Panda Game Manufacturing, please visit www.pandagm.com

For questions about this job posting, please email jobs@pandagm.com

 

Application Deadline: March 1, 2018

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  • Location
    Remote Work (home office), -
  • Employment Type
    Full-Time
  • Compensation
    €40,000 or $42,000 USD or $50,000 CAD Annual Salary
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